Utilities

King William County operates a central water system that serves the Central Garage area, including King William High School, Central Crossing Shopping Center and McCauley Park and Kennington subdivisions, as well as parts of Marl Hill, West Liberty Farms, Mt. Olive, and Fontainebleau.

UTILITY INVOICES

If you have any questions about your invoice from HRUBS (Hampton Roads Utility Billing Service) please contact HRUBS at (844) 257-6063. Any questions or inquiries on transfers, new service or disconnection of service, please direct them to Kristi Gibson at (804) 769-4958. 

If you have any questions about your security deposit refund, please direct them to Pauline Miller in the Finance Department at (804) 769-4919.

SERVICE INTERRUPTIONS

If water service interruption has occurred or is pending, payments may be made through the Hampton Roads Sanitation District or 866-533-1567. Once payment is complete, contact Kristi Gibson at 804-769-4958 with the payment confirmation number to reinstate service or avoid interruption.

UTILITY READINGS

Utility meter readings are done on the first day of the month in January, March, May, July, September and November. Billing is for the previous 2 months readings. 

EMERGENCIES

For a water or sewer emergency during regular office hours, call 804-769-4962. For 24-hour emergency water and sewer service, call 804-769-0999.

CHARGE SCHEDULE & APPLICATIONS

• Utility Fee Schedule - Updated May 1, 2022 
• HRSD Rate Schedule - FY 2023
• HRSD Water/Sewer Connection Application (PDF)
• Water and/or Sewer Account Application (PDF)
• Utility Assistance Customer Intake Application

ADDITIONAL RESOURCES

• Septic Tank Pump Out Assistance Available (PDF)
• 2021 Central Garage Consumer Confidence Report (PDF)
• 2021 Mt. Olive Community Consumer Confidence Report (PDF)
• King William County Standards (PDF)
• Newcomer’s Guide 
• Backflow Prevention Assembly Test Report
• 2020 Master Utility Plan
• COVID-19 Water Service Assistance Policy