Utilities

Call 811 When You DigWATER METER SALES INCREASE MEMO - 03-18-2022

King William County operates a central water system that serves the Central Garage area, including King William High School, Central Crossing Shopping Center and McCauley Park and Kennington subdivisions, as well as parts of Marl Hill, West Liberty Farms, Mt. Olive, and Fontainebleau.

UTILITY INVOICES

If you have any questions about your invoice from HRUBS (Hampton Roads Utility Billing Service) please contact HRUBS at (844) 257-6063. Any questions or inquiries on transfers, new service or disconnection of service, please direct them to Kristi Gibson at (804) 769-4958. 

If you have any questions about your security deposit refund, please direct them to Pauline Miller in the Finance Department at (804) 769-4919.

SERVICE INTERRUPTIONS

If water service interruption has occurred or is pending, payments may be made through the Hampton Roads Sanitation District or 866-533-1567. Once payment is complete, contact Kristi Gibson at 804-769-4958 with the payment confirmation number to reinstate service or avoid interruption.

UTILITY READINGS

Utility meter readings are done on the first day of the month in January, March, May, July, September and November. Billing is for the previous 2 months readings. 

EMERGENCIES

For a water or sewer emergency during regular office hours, call 804-769-4962. For 24-hour emergency water and sewer service, call 804-769-0999.

CHARGE SCHEDULE & APPLICATIONS

ADDITIONAL RESOURCES